Privacy Policy

Who we are

Pixel Retouching is a photo editing and retouching studio with offices in Singapore and Dhaka. We are the data controller for everything described here.

Singapore: 182 Cecil St, #31-01 Frasers Tower, Singapore 069547.
Bangladesh: House 39, Road 19, Block A, Avenue 2, Mirpur-11, Dhaka 1216.

For anything in this policy, write to info@pixelretouching.com.

What we collect

What you send us

The images you submit for a trial or an order, and the instructions you write with them. This is the bulk of what we hold, and it is covered in its own section below.

What you tell us

• Name and email address, on the trial form, the contact form and when you create an account
• Website address, if you give one
• Company name, billing details and address for invoiced work
• Anything you write to us in a message or a brief

What the site records

Standard web server logs, and analytics if you have accepted them. We do not store your IP address anywhere in our own application, and we do not use it to block or profile anyone.

Your images

Most of what we hold is client photography, often unreleased, and we treat it that way.

• Access is restricted. Files you upload are not published at a public web address. They can be opened only by our own staff and by you, signed in to your account.
• We do not sell, license or share your images with anyone outside the studio.
• Nothing goes in our portfolio without your say-so. If you have not agreed to it, your work does not appear on our site, our social accounts or anywhere else.
• Delivery is your choice. Finished files are available from your account, and where a set is too large for that we will send a Dropbox or Google Drive link instead. Both are gated behind your account.

If you need a signed non-disclosure agreement before sending anything, ask and we will sign yours.

How long we keep things

Images

Kept for 30 days after delivery so you can come back for a revision or a re-download, then deleted from our working storage. Ask us sooner and we will delete them sooner.

Order and message history

Kept while your account is open, because it is the record of what was agreed and delivered.

Invoices and payment records

Kept as long as accounting and tax rules require, which is longer than the rest and not something we can shorten on request.

Enquiries that never became orders

Deleted once they are clearly not going anywhere.

Cookies and analytics

The site sets a small number of cookies. Some are necessary — they keep you signed in to your account and let forms work. Others are analytics, which tell us which pages people read.

You can clear or block cookies in your browser at any time. Blocking the necessary ones will stop the account area and the forms from working; blocking analytics changes nothing you can see.

Who else sees your data

We do not sell data and we do not pass it to anyone for their own marketing. A small number of services are involved in running the site, and it is more useful to name them than to say "trusted partners".

• Our hosting provider, which stores the site and its database.
• Google reCAPTCHA, on the trial, contact and sign-in forms. It receives your IP address and browser information in order to decide whether you are a person. This is Google's processing, under Google's policy, and it is the one place your IP leaves this site.
• Google Analytics, if you have accepted analytics cookies.
• Email delivery, for the notifications and delivery messages we send you.
• Dropbox or Google Drive, only when a delivery is too large to send any other way, and only for that delivery.

We will also disclose data where the law requires it, and we will tell you if that happens unless we are prohibited from doing so.

Your rights

Wherever you are, you can ask us to:

• Tell you what we hold about you
• Correct anything that is wrong
• Delete your images, your account, or both
• Send you a copy of your data
• Stop sending you anything that is not about an order you placed

Email info@pixelretouching.com and we will act within 30 days. There is no charge, and you do not need to give a reason.

Deleting your account removes your sign-in. Ask us to delete the job history as well and we will, subject to the invoice retention above.

Security

The site runs over HTTPS throughout. Uploaded files sit outside the publicly reachable part of the server and are served only after we check who is asking. Administrative access is limited to the people who need it, and failed sign-in attempts are rate limited.

No system is beyond reach, and we would rather say that plainly than promise otherwise. If you believe an account or a file has been exposed, tell us at info@pixelretouching.com and we will investigate the same day.

Changes to this policy

When this policy changes, the date at the top changes with it. If a change affects how we handle your images, we will email account holders rather than rely on you noticing.

Contact us